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Companion Troubleshooting

No headset appears​

Check that:

  • the headset is running Immersive Training;
  • both devices are on a compatible network;
  • the learner session is ready to receive a connection;
  • discovery has been refreshed.

Connection fails​

Retry the connection. If it still fails, restart discovery on iPad and confirm the headset is available.

Session status looks stale​

Request status from the companion controls. If the state does not update, reconnect to the headset.