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Viewer Troubleshooting

Projects do not appear​

Check that:

  • the device is signed in with the expected account;
  • the workspace contains published projects;
  • the project has finished syncing;
  • the network connection is available.

A project is unavailable​

The project may still be downloading or updating. Wait for sync to finish, then try again.

A module does not launch​

Retry the launch. If the issue continues, ask the author to open the module in Training Composer and verify that required assets and completion rules are valid.