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Viewer Troubleshooting

Projects do not appear​

Check that:

  • the device is signed in with the expected account;
  • the workspace contains published projects;
  • the project has finished syncing;
  • the network connection is available.

A project is unavailable​

The project may still be downloading or updating. Wait for sync to finish, then try again.

A module does not launch​

Retry the launch. If the issue continues, ask the author to open the module in Training Composer and verify that required assets and completion rules are valid.

Permission prompts are blocked​

World Sensing and Hands Tracking must be allowed before an immersive session can start. If either prompt was denied, close Immersive Training, allow the permission in visionOS Settings, and launch the module again.